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1.Indicate your level of agreement with these statements about Store?
Strongly disagree   
Disagree    
Neutral     
Agree      
Strongly agree       
     
This store has modern-looking equipment and fixtures.
The physical facilities at this store are visually appealing.
Materials associated with this store's service (such as shopping bags, catalogs, or statements) are visually appealing.
This store has clean, attractive, and convenient public areas (restrooms, fitting rooms).
The store layout at this store makes it easy for customers to find what they need.
The store layout at this store makes it easy for customers to move around the store.
When this store promises to do something by a certain time, it will do so.
This store provides its services at the time it promises to do so.
This store performs the service right the first time.
This store has merchandise available when the customers want it.
This store insists on error-free sales transactions and records.
Employees in this store have the knowledge to answer customers' questions.
The behavior of employees in this store instill confidence in customers.