Questions marked with () are required.
Page 1 of 1
 
 
 
1.Which of the following categories best describes your business?
 
 
 
 
 
 
 
 
2.How many employees work at your company location?
 
 
 
 
 
 
 
3.Please think about your overall satisfaction with [Company]. Considering everything you know or have heard about the company, its products, its service and support organization, would you say they are:
  Outstanding Very satisfactory Satisfactory Somewhat unsatisfactory Very unsatisfactory
The overall experience     
The expertise of our staff     
Overall quality of the customer representatives     
The communications received from the company     
The actual purchasing process     
The quality of the services provided     
The quality of the products sold     
The usability of the website     
The overall reputation of the company     
 
4.How likely would you be to recommend [Company] services to a friend or colleague?
 
 
 
 
 
 
5.Is there anything else you would like to share with us about selecting [Company] as a partner? 
 
 
6.What was your company's total value of [Product] items purchased during the last year?
 
 
 
 
 
 
 
7.Please tell us which other vendors you use for purchasing [Product] items.
 
 
 
 
8.About what percent of your total [Product] purchases are conducted through [Company]?
 
 
 
 
 
 
9.What additional products or services could [Company] provide to better serve your needs?
 
 
10.How frequently does your company purchase [Product] items that are for sale?
 
 
 
 
 
 
 
11.What additional services could we provide that would assist you in your [Product] sales?
 
 
12.Please tell us which other vendors you use for selling these [Product] items.
 
 
 
 
13.How would you evaluate your need for the following buying services:
  Absolutely necessary for me Considerable value to me Moderate value to me Little value to me  We do not use
Proxy bidding (Bidding agent acting in your behalf)     
Logistics support (Inventory preparation and transportation)     
Escrow services (Payment/Settlement)     
Dispute resolution (Discussions and arbitration)     
Inspections (Inventory, appraisal)     
New offer notifications (Notification of products of interest to you)     
 
14.How important are the buying services relative to each other? Please allocate 100 points between the items to indicate how important each is to you.
 
Proxy bidding (Bidding agent acting in your behalf)
Logistics support (Inventory preparation and transportation)
Escrow services (Payment/Settlement)
Dispute resolution (Discussions and arbitration)
Inspections (Inventory, appraisal)
New offer notifications (Notification of products of interest to you)
Remaining Value
 
15.If any service-related attribute listed above could be improved by [Company] to provide more value to you, please identify the attribute and tell us what can be done to improve that service.
 
 
16.The price of services offered by major online auctions often include fees for membership, services and non-performance. These services provide security in the bidding, purchasing and logistics process: Please evaluate the following fees for [Company] services:
  Much more than expected More than expected About as expected Less than expected Much less than expected
$100 Annual buyer subscription fee     
2% Buyer transaction fee     
1% Buyer "late funding" fee for not paying on time     
10% Buyer default penalty for not completing purchase after the bid is accepted     
$500 Bad behavior re-activation fee for disrupting auction     
3% (Max 100) Logistics arrangements service fee (Optional service)     
2% Escrow fee (Optional service)     
 
17.Are there any of these fees that impact your willingness to do business?  
  If present, my purchases would decrease My purchases would stay the same If present, my purchase would increase
$100 Annual buyer subscription fee   
2% Buyer transaction fee   
1% Buyer "late funding" fee for not paying on time   
10% Buyer default penalty for not completing purchase after the bid is accepted   
$500 Bad behavior re-activation fee for disrupting auction   
3% (Max 100) Logistics arrangements service fee (Optional service)   
2% Escrow fee (Optional service)   
 
18.What is your organization's primary business activity at this location? (Select one only)
 
 
19.Currently [Company] does not offer the ability to purchase goods with credit cards. If this option were available, would your company use it? (Check all that apply)
 
 
 
 
 
20.What are your primary information sources where you read about upcoming auctions?
 
 
 
 
 
 
21.Thank you for participating! If you have a question or we could help you in any way, and you would like one of our representatives to contact you, please leave your contact information.